FR-2026-48291

Call Danielle Ortiz — take the adverse driver's account

Capture her account and her damage. Neutral tone; fault is not discussed and no estimate is requested yet.

Text Alan Pierce — take the witness account

Alan Pierce, named by the driver and on the crash report. SMS — he offered his mobile at scene.

Day-one expectations scheduled (6)

Every open expectation on the claim now has a next-run time and a cadence: driver statement, police report, claimant contact, witness contact, shop possession, shop estimate.

Email Precision — chase the repair estimate

Opens once the vehicle arrives. Chased every 1–3 days thereafter — the client's own stated cadence. Cadence: every 1–3 days once the vehicle is at the shop.

Email Lakeshore Mutual — chase claim number and adjuster

Their claim number and assigned adjuster. Opened by the 2:30 PM notification of loss. Cadence: every 3 days.

Email Precision — confirm tow-in and possession of MFS-0847

Not drivable, so possession is the gate on everything downstream — no estimate can be written until the unit is on the lot. Cadence: within 24h of assignment.

Text Marcus Webb — offer recorded statement times

Program requires a recorded statement within 48 hours of loss. Scheduling SMS goes out tomorrow morning with time options. Cadence: once, then daily until booked.

Email Columbus PD records — request crash report 26-081042

Records request to Columbus Division of Police. Fee authorization is on file. Cadence: every 2 days until received.

Formal notification of loss to adverse carrier

Notice only — no facts characterised, no liability asserted. Opens the acknowledgment expectation so the carrier going quiet becomes visible.

Photo evidence log created

doc_version: Original doc_issuer: Fleet Response doc_vehicle_match: MFS-0847 — scene photos, both vehicles and intersection doc_effective_date: 2026-08-10

Receipt confirmation to driver

Driver sent photos + report number

Claim-opened notification to client

Program rule: same-day new-claim notice to the fleet manager.

Text Marcus Webb — chase photos, report number and licence

Opened by the acknowledgment SMS. Chased tomorrow morning if nothing arrives today. Cadence: daily until received.

Driver acknowledgment + document requests

First contact doubles as the document request so he only has to pick up his phone once. Injury question first — everything else is secondary if the answer changes.

Loss notice generated and filed

Formal loss notice generated on program MFS-2024-011 and filed to the claim. Client copy goes out with the claim-opened notification.

Program in force at loss — MFS-2024-011

Self-insured program: the question is whether the unit was scheduled and the program active on the date of loss, not whether a coverage was purchased.

Unit MFS-0847 on the schedule, program active 01/01/2026–12/31/2026, loss date 08/10/2026 inside the term. Physical damage and loss-of-use both in force.

Program profile attached to claim

doc_version: Original doc_reference_number: MFS-2024-011 doc_issuer: Fleet Response doc_effective_date: 2026-01-01

Shop assignment sent on save

Vehicle is not drivable and a network shop is assigned on save, so the shop is told before anything else — their tow window starts now, not after we finish gathering photos.