Claims queue

CLM-26006

David Thompson· +17045553344·SYM-1051(HO-3)·Adjuster Devon Ross

Autopilot
ResolutionWater non weatherPolicySYM-1051In force at loss
  1. Intake
  2. Verify
  3. Assess
  4. Resolve
  5. Closed
Claim summary· updated Jun 16

Buried service-line collapse — correctly routed to the Service Line endorsement (Cov A excludes utility lines). RotoRooter invoice parsed and $6,500 auto-approved under the $10,000 rider limit; payment confirmation sent and acknowledged. Nothing pending.

Action Tracker

Everything happening on this claim. Pending items rise to the top — approve, run, or cancel them. Completed items show whether the AI or a human handled them.

Activity (0)

No activity yet.

Claim Data

Everything captured, extracted, or computed about this loss — organized so you can jump straight to what you need.

Reserves

$6,500

Paid

$6,500

Recovered

$0

Days open

44

Phase

Resolution

Status

Open

Exposures

1 open · 1 total

At a glance

Claim #
CLM-26006
Cause of loss
Water Non Weather
Date of loss
May 29, 2026
Reported
May 30, 2026
Loss location
311 Magnolia Pl Charlotte, NC 28204
Severity
Minor
Jurisdiction
Mecklenburg, NC
Policy
SYM-1051
Form
HO-3
Insured
David Thompson
Adjuster
Devon Ross
Inspector
Not assigned
Policy verified
✓ In force
Inspection
Completed

Policy in force at loss

Verified

Service line endorsement applies; $500 rider deductible.

Communication Hub

Reach the insured, inspectors, mortgagees, or other parties. Pick a contact and channel — phone, SMS, or email. Every inbound and outbound message is logged here automatically.

David Thompson

+17045553344 · david.thompson@email.comPrefers sms

SMS·Symphony · Symphony AgentJun 10, 3:46 PM

Hi David — your claim CLM-26006 is approved. We're issuing $6,500 today via ACH to the account on file. RotoRooter invoice paid in full minus your $500 service-line deductible.

SMS·David ThompsonJun 11, 3:46 PM

Thanks for the quick payment!

Sending from Symphony SMS as you (human).

Documents

Photos, inspection reports, estimates, and other files. Extracted fields are linked back to their source pages — click a field to see where it came from.

3 documents

excavation_after.jpg

image/jpeg · photo

Parsing in progress or unsupported file type. Original file is available above.

Source Submission

This claim was created directly, without a prior intake submission.

No linked submission

Claims created without going through intake have no source record.