CLM-26001
Linda Thompson· +15125557342·SYM-9972(HO-3)·Adjuster Devon Ross
- Intake
- Verify
- Assess
- Resolve
- Closed
Forced-entry theft of a scheduled $8,000 engagement ring. Policy verified in force; routed to the Scheduled Personal Property rider to bypass the $1,500 base jewelry sub-limit. A payment proposal for $8,000 is awaiting adjuster approval.
Action Tracker
Activity (0)
No activity yet.
Claim Data
Reserves
$8,500
Paid
$0
Recovered
$0
Days open
153
Phase
Verification
Status
Open
Exposures
1 open · 1 total
At a glance
- Claim #
- CLM-26001
- Cause of loss
- Theft
- Date of loss
- Jun 12, 2026
- Reported
- Jun 13, 2026
- Loss location
- 445 Lakeshore Dr Austin, TX 78701
- Severity
- Moderate
- Jurisdiction
- Travis, TX
- Policy
- SYM-9972
- Form
- HO-3
- Insured
- Linda Thompson
- Adjuster
- Devon Ross
- Inspector
- Not assigned
- Policy verified
- ✓ In force
- Inspection
- Scheduled
Policy in force at loss
VerifiedIn force, no exclusions affecting theft.
Communication Hub
Linda Thompson
+15125557342 · linda.thompson@email.comPrefers sms
Hi Linda — this is Symphony. We've opened your claim CLM-26001 for the theft on 11/20. We'll text again once your scheduled item recovery is approved. Reply STOP to opt out.
Voice call · 412s
Linda reported a break-in at the Lakeshore Dr property. Engagement ring (scheduled item) missing. PD report filed, report number provided. Confirmed callback time and preferred channel (SMS).
Transcript
Agent: Thanks for calling Symphony. What happened? Linda: Someone broke into my house through the back window. They took my engagement ring — the Tiffany one. I have it on the policy as a scheduled item. …
Any update on my ring? It was my grandmother's.
Working on it today, Linda. Payment proposal is sitting with the adjuster — should hear back within 24h.
Documents
ring_appraisal_2024.pdf
application/pdf · other
Parsing in progress or unsupported file type. Original file is available above.
Source Submission
This claim was created directly, without a prior intake submission.
No linked submission
Claims created without going through intake have no source record.