CLM-66662

Agent: Thanks for calling Symphony. This is Jordan — how can I help?
Caller: Hey. Um, I wanted to file a claim I got into a little bit of an accident. 
Agent: Of course — can you tell me what happened?
Caller: Yeah. It's kinda embarrassing. I, um, I was just pulling into my driveway, but there were some guess, ice on the road. I don't know. But I I I kinda slipped and and hid my retaining wall 
Agent: Thank you for explaining that, and please don’t worry—these things happen. Just to make sure, is everyone okay?
Caller: Yeah. It was just me in the car. 
Agent: Understood, thank you for confirming. And just to confirm — who am I speaking with?
Caller: Shirley Patel. 
Agent: Thanks, Shirley. Can you confirm your policy number for me?
Caller: Yeah. It's s y m p a seventy seven fourteen. 
Agent: Thank you — let 
Caller: {"submission_id":"5f5b8169-d7a8-4f89-a9c7-331e968fad4f","submission_number":"SUB-55014","spoken_reference":"SUB-5 5 0 1 4","intake_status":"collecting"}
Agent: me get this loss reported.it, Shirley. Now, just to confirm — which vehicle are we talking about? Is it the one listed on your policy, or do you have more than one?
Caller: No. It it should be the one on my policy. It's the twenty twenty two Honda CR V. 
Agent: Great, I’ve got that — your 2022 Honda CR-V. I also have your email on file as shirley.patel@example.com. Is that still the best address for follow-ups?
Caller: And you know what's crazy? I love this car. It was a gift, and I feel so feel so bad. 
Agent: I completely understand, Shirley. always tough when something happens to a car you care about, but we’ll help get things sorted out. Is that email address still the best way to reach you for follow-ups?
Caller: Yeah. Yeah. That's the right one. 
Agent: Thank you for confirming. When did this happen?
Caller: Was last night. I I can't remember exactly when. Maybe, like, ten, fifteen. 
Agent: Got it, so that would be last night, July 9th. Is your Honda still drivable, or does it need to be towed?
Caller: I mean, I I can drive it. I I pulled it I still pulled it into the driveway. It's still it's still with me. So I guess it's drivable. 
Agent: Understood, Shirley. Since this was 
Agent: just you and your retaining wall and no one else was involved, I’ll skip 
Caller: {"ok":true,"kind":"claim","reference_number":"CLM-66662","spoken_reference":"CLM-6 6 6 6 2","adjuster_name":"Maria Lopez"}
Agent: the police report question. 

One moment, I’m going to create the claim in our system for you.Okay — I've got everything I need. Your claim number is C L M dash six six six six two. 

If you have a minute, I'd love to get a few more details about the damage so the adjuster has everything they need before they call. Otherwise I can email you for the rest. What works for you?
Caller: I I'm just gonna head out if that's okay. Sorry. Did you say you're gonna email me or call me back? 
Agent: No problem at all, Shirley. I’ll send you a short email in the next few minutes asking for some photos of the damage—just a few shots of your Honda and the area that was hit. Once you reply with those, plus the body shop’s repair estimate when you have it, we’ll review everything and approve the repair path with the shop directly. An adjuster will be in touch within 24 to 48 hours if anything needs your attention. Your claim number for any reference is C L M dash six six six six two.

Anything else before you go?
Caller: I don't actually know what you mean about the body shop. I do I what do I do there? Do I need to do I have to fix it myself? Like, I didn't understand that. 
Agent: Great question, Shirley. You don’t have to fix it yourself or handle anything alone. Once you get a chance, you can choose any body shop you trust to look at your Honda and give you a repair estimate. If you don’t have a shop in mind, we can recommend one from our network. When you get that estimate—just a document or even a photo—email it back to us along with your 
Caller: Right. 
Agent: photos of the 
Caller: So I can I can go to my own shop? 
Caller: You said I can I can pick my own? 
Agent: Yes, absolutely — you can pick any body shop you prefer. 
Caller: Okay. Cool. That's that's great. Thanks. Alright. Bye. 
Caller: See you.